Política de reembolso

Refund & Return Policy

At Nexora Shop, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase may be required.

Please do not send products back without contacting us first. Returns must be authorized by Nexora Shop before being shipped. Return instructions and the appropriate return address will be provided after your request has been reviewed.

To request a return, contact us at chirimolina11@gmail.com with your order number and the reason for your request.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number along with photos or videos showing the issue.

Once we review the information, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

If the return is due to an error on our part or an eligible product issue, we will provide further instructions after reviewing your request.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the refund is related to an error on our part.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without prior authorization may not be eligible for a refund.

We reserve the right to refuse returns that do not meet the requirements described in this policy, subject to applicable law.

Contact Us

For questions about returns or refunds, contact Nexora Shop at:

chirimolina11@gmail.com